Last Updated: October 2026
Privacy Policy
Swimming Creatures (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
1. Information We Collect
Contact & Account Information: Name, email address, phone number, billing address, and shipping address.
Order & Transaction Data: Purchase details, payment confirmation (processed securely via our payment gateway—we never store full credit card numbers), order history, and DOA claim documentation/photos.
Device & Browsing Data: IP address, browser type, device information, and site interaction data collected via cookies and analytics.
2. How We Use Your Information
To process, fulfill, and ship live aquatic orders, including thermal packing and carrier routing.
To communicate order updates, tracking information, and address customer service requests or live arrival guarantee claims.
To prevent fraud and ensure checkout security.
To improve our catalog, website performance, and user experience.
3. Information Sharing
We do not sell, rent, or trade your personal information. We only share information with trusted third parties necessary to operate our business:
E-commerce and payment processors (Wix eCommerce / payment gateways).
Shipping carriers (USPS, UPS, FedEx) strictly to deliver your live shipments.
Fraud prevention, legal compliance, or law enforcement when required by applicable law.
4. Data Security & Retention
We maintain administrative, technical, and physical safeguards designed to protect your personal data against unauthorized access, loss, or misuse. We retain order and communication records as long as necessary for tax, accounting, and warranty/claim fulfillment purposes.
5. Your Privacy Rights & Contact
Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal data. For any questions or data requests, contact us at: